ag babu | Privacy Policy and How We Protect Your Data

1

Introduction

ag babu Welcome to (agbabu.com). This Privacy Policy ("Policy") describes how we collect, use, store, and protect your personal information. By using our platform, you are considered to have consented to the data processing described in this Policy.

Ag babu believes your privacy is a fundamental right. That's why we only collect the information we need and store it with the highest level of security. This policy is written transparently so you can easily understand exactly what we do with your data.

This Policy applies to the agbabu.com website, mobile application, and all associated digital services. If you follow a link to a third-party platform, that platform's own privacy policy will apply.

              In plain terms: We never sell your data, share it unnecessarily, or send marketing messages without your consent.
            

2

What Data We Collect

ag babu Data is collected in several ways. A detailed breakdown is provided below:

Information collected directly from you:

At registration: full name, email address, mobile number, date of birth, gender, and address.
During identity verification (KYC): a copy of your National ID, passport, or driving licence.
At the time of payment: mobile banking number (Mobile Pay, Nagad, Rocket).
When contacting support: the content of the conversation and details of the issue.

Automatically Collected Data:

Device information: device type, operating system, browser version.
IP address and approximate location (not GPS).
Platform activity logs: pages visited, time spent, and games played.
Cookies and session data.

We never collect or store your payment card number, CVV, or bank password. All financial transactions are processed directly through the relevant payment gateway.

The table below summarises the categories of data collected and their purposes:

Data Category	Example	Reason for Collection
Identity Information	Name, date of birth, NID	Account Verification & KYC
Contact Information	Email, mobile number	Account Notifications
Financial Information	Mobile Banking Number	Payment Processing
Technical Information	IP, browser, device	Security & Fraud Prevention
Activity Data	Game history, betting logs	Service Improvement & Responsible Gaming

3

Purpose of Data Use

ag babu Collected information is used solely for the following purposes:

Account Management: Registration, login verification, and account security.
Service Delivery: Delivering gaming features, deposits, withdrawals, and bonuses.
Legal Obligations: KYC verification and compliance with anti-money laundering (AML) regulations.
Customer Support: Responding to your complaints and queries.
Security: Detecting fraud and ensuring platform security.
Service Improvement: Analyzing user experience to improve the platform.
Responsible Gaming: Identifying unusual betting patterns and providing support.
Marketing: Sending relevant offers and promotions with your consent.

              Please Note: You can unsubscribe from marketing emails or SMS at any time. Every message will include an unsubscribe option.
            

4

Data Sharing & Third Parties

ag babu Does not sell your personal data. However, in limited circumstances, data may be shared with specific third parties:

Payment Providers: Sharing necessary information with Mobile Pay, Nagad, or Rocket to process transactions.
Game Provider: Limited data shared with third-party game developers for specific games.
Technology Services: Hosting, cloud storage, and analytics providers.
Legal Authorities: To government authorities when required by court order or legal obligation.
Business Transfer: To the new owner in the event of a company merger or acquisition.

All third parties are bound by confidentiality agreements with us and may only use your information for specified purposes. ag babu Ensures that third parties uphold the same standard of data protection.

We never sell or transfer your information to advertisers, data brokers, or unknown third parties.

5

Cookies & Tracking Technologies

ag babu The website uses cookies and similar technologies. Cookies are small data files stored in your browser that help improve your browsing experience.

We use three types of cookies:

Essential Cookies: These are essential for maintaining login sessions and ensuring security. They cannot be disabled.
Functional Cookies: Used to remember your preferences (e.g., language, theme). Optional.
Analytics Cookies: Helps analyze platform usage for improvements. Optional.

You can disable optional cookies through your browser settings. However, turning off essential cookies may cause some features to stop working.

              We do not use cookies for cross-site tracking or behavioral advertising. Your browsing history is never shared with third-party ad networks.
            

6

Data Security Measures

Protecting Your Information ag babu Has adopted industry-standard technical and organizational measures:

SSL/TLS Encryption

All data transfers across the website and app are secured with 256-bit SSL encryption.

Firewall Protection

Servers are protected by advanced firewalls and intrusion detection systems.

Regular Security Audits

Regular penetration testing and security audits conducted by third-party specialists.

Two-Factor Authentication (2FA)

Option to enable two-factor authentication (2FA) for account login.

Data Masking

Sensitive information such as payment numbers is partially masked in the dashboard.

Incident Response Plan

In the event of a security breach, a process is in place to notify affected users within 72 hours.

No security measure can guarantee 100% protection. That's why we also encourage you to use a strong password and never share your login details with anyone.

7

Data Retention Period

ag babu Your data is not stored longer than necessary. Retention periods vary depending on the type of information:

Data Type	Retention Period	Reason
Account Information	For as long as the account remains active	To Provide Our Services
Transaction Records	5 years	Legal & Financial Compliance
KYC Documents	5 years after account closure	AML Rules
Gaming Logs	3 years	Responsible Gaming & Dispute Resolution
Support Conversations	2 years	Service Improvement
Cookie Data	At session end or after a maximum of 1 year	Improving Browsing Experience

When the retention period expires, data is securely deleted or anonymised.

8

Your Rights

ag babu Every registered user on the platform enjoys the following rights:

Right to Access

The right to know what information we hold about you.

Right to Rectification

The right to request correction of inaccurate or outdated information.

Right to Erasure

The right to request deletion of your data where there is no legal obligation to retain it.

Right to Restrict Processing

Requesting that the use of your data be restricted to specific purposes.

Right to Data Portability

The right to download your data in a structured format.

Right to Object

The right to object to your data being used for marketing or profiling.

To exercise these rights support@agbabu.com Please email us at the address provided. We will aim to respond within 30 days.

              Please Note: Certain data must be retained for a set period due to legal obligations (such as transaction records), which means complete deletion may not always be possible.
            

9

Protection of Minors

ag babu Strictly prohibits use of the platform by anyone under 18. We do not knowingly collect personal information from minors.

Age is verified at the time of registration.
Date of birth and identity documents are verified during the KYC process.
Additional verification is carried out in cases where suspicious activity is detected.

If we discover that a minor has created an account, that account will be immediately closed and all associated data will be deleted.

If you suspect a minor in your household is using ag babu, please support@agbabu.com to report it.

10

Policy Changes

ag babu This Privacy Policy may be updated from time to time. When changes are made:

The "Last Updated" date at the top of this page will be revised.
For significant changes, a notification will be sent to your registered email.
For major updates requiring consent, you will be notified at login.
Continued use of the platform after any changes takes effect will be considered acceptance of the updated policy.

We therefore recommend visiting this page regularly. Archives of previous versions are available on request from the support team.

11

Contact Us

For any privacy-related questions, complaints, or requests, please get in touch with us:

Email: support@agbabu.com
Response time: Within 72 hours (business days)
For privacy-related requests: Up to 30 days

When submitting a complaint, please use your registered email address and provide full details. This helps us assist you more quickly.

              ag babu We promise — your privacy complaints will never be ignored. Every request is reviewed with care.
            

AG Babu's Privacy Policy — Your Data, Our Responsibility

Why Is Your Data Safe at AG Babu?